Frequently Asked Questions
Everything you need to know about your Muk Luks experience, from cozy fits to shipping updates.
How do I determine the correct size for my Muk Luks?
Most Muk Luks products are available in dual sizing (e.g., S/M, L/XL). We recommend checking the specific size guide on each product page, as our cozy linings can make some styles feel more snug initially before stretching to a perfect fit.
What is your return policy for unworn items?
We offer a 30-day return window for all unworn and unwashed merchandise in its original packaging. Please ensure all tags are attached to receive a full refund to your original payment method.
How should I clean and care for my knit footwear?
To maintain the quality of your knits, we recommend hand washing with cold water and a mild detergent. Always air dry away from direct heat to preserve the shape and integrity of the fibers.
When will my order ship and how can I track it?
Orders typically process within 1-2 business days. Once shipped, you will receive an email with a tracking number. Standard shipping usually takes 5-7 business days depending on your location.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and select international territories. Shipping costs and delivery timelines for international orders are calculated at checkout based on the destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal and digital wallets like Apple Pay and Google Pay for a secure and seamless checkout.